If you’re looking for a serious relationship or to find someone special (and maybe someone to marry), you’ll want to stick around for our eHarmony review.
We get excited when our journey takes us to one of the powerhouses of the online dating industry. The reason we get excited is because we know we’re either going to see an incredible product and service that lives up to its name or we’re going to be left in confused bewilderment about why a site is so popular. Today’s powerhouse up for review—eHarmony.
By the end of our extensive eHarmony review, you’re going to have your answer on where they stack up and most importantly whether the site is the right dating site choice for you.
If there were a King or Queen of the entire online dating industry, it would be eHarmony. The site boasts about having some of the best matchmaking success out there and the most marriages. But can they walk the walk?
Overall eHarmony Rating – 4.8/5.0
- Quality Matches – 5.0/5.0
- Features – 5.0/5.0
- Ease of Use – 4.8/5.0
- Support – 4.5/5.0
- Price – 4.0/5.0
As a spoiler, you can see from our star ratings above that eHarmony not only walks the walk, but they dance the dance, and do any other tricks you could ever want an online dating site to do.
In our full review below, we’re going to break down all of the things that we liked about the site (tons), as well as all of the things we didn’t like about the site (very few).
When you get done reading our eHarmony reviews, you’re going to be a virtual expert on the site. You’ll be fully equipped to make a decision on whether or not the site is for you. If you’d rather dive into eHarmony and look at things yourself, we’ve included a free trial link below that you can use to start digging around.
Through this link, you’ll automatically be set up with a free trial which includes the ability to participate in their free communication weekends which we’ll outline more in depth in the features section below.
Without further ado, let’s start the eHarmony review!
Fast Facts About eHarmony
- Over 2.3 million messages sent between singles every week
- Membership breakdown is 51% men and 49% women
- More than 2 million + singles have found love on eHarmony
- New video dating features added and included in all paid plans
eHarmony Review Information
- Site Name: eHarmony (eharmony.com)
- Paid or Free: Paid site with a limited free trial, occasional free communication weekends
- Average Sign Up Time: 30-45 minutes
- Paid Membership Pricing: Plans starting as low as $35.90 per month
- High-quality singles to choose from
- One of the cleanest and easiest to use interfaces we’ve seen (app and desktop)
- High-tech matching system that has a profound success rate
- Limited free trial, but free communication weekends regularly with full access
- More expensive than some dating sites
- The Sign Up Process
- Are there good, quality matches on eHarmony?
- How easy is the site to use?
- Are there any great features?
- Tell me about the customer support.
- Price | How much does eHarmony cost?
- Is eHarmony worth it?
The Sign Up Process (Average 30-45 minutes)
When signing up for eHarmony, it becomes clear VERY quickly that they take this process seriously. Not so seriously that it zaps all the fun, but in a way that gives you that nervous excitement because you’re pretty sure they’re going to give you a great shot at meeting that special someone.
When you first go to create an account, you can choose to create one manually with your email or log-in through Facebook. Good news, they never post anything to your Facebook wall or notify your friends or anything like that.
One thing that you may want to look at if you use the Facebook option is what information you want to provide to eHarmony. A bunch of stuff will be auto-selected including things like relationship status, your likes, your timeline posts…Our guess is that this is to help fill out your profile quicker, but it does seem like a lot.
What you can do is deselect everything and only give them the required information which is just your name, profile picture, and any other public info that you have. It’s up to you, but this is what we chose to do because we wanted to fill out everything ourselves. Who knows what crazy stuff we have on our Facebook profile we forgot about? If you’d like to save time with the sign-up process though, by all means let them do what they do best and leave it all checked.
Once you get your initial account created, it’s time to fill out your profile information. eHarmony requires that you fill everything in your profile out before getting anywhere close to the matches. This may seem like an annoyance, but it’s all part of their process.
By making sure that everyone that joins eHarmony is taking the process seriously, they can ensure a much higher success rate which should get you excited. This also avoids them having a site filled with flaky singles with no pictures and incomplete profiles which is an annoyance that we see far too often at other dating sites.
The sign-up process at eHarmony starts with some basic questions and then starts to get into some interesting ones that require you to type out a response. The good news is there are no character limits on the fill in questions, so you won’t be stuck sitting there twiddling your thumbs trying to think up three things you’re thankful for. Pssst, that’s actually going to be one of the questions.
The whole process goes through three steps:
- Your personal dating profile set-up
- Who you are looking for/ match preferences
- Compatibility Quiz
- Your personal dating profile set-up
- How many children do you have?
- Where do you live?
- When were you born?
- What’s your ethnicity?
- What best describes your religious beliefs or spirituality?
- Please choose your denomination.
- Which describes your highest level of education?
- What do you do? (This is your occupation.)
- What’s your personal income? (They make sure to specify that your matches will never see this information. We’re not totally sure how they use it, but we assume it has something to do with their matching algorithm).
- How often do you smoke?
- How often do you drink?
- How tall are you?
- What are you passionate about? (Fill in answer)
- What two or three things do you enjoy doing with your leisure time? (Fill in answer)
- What are three things that you’re thankful for? (Told you they would ask this one 🙂 It’s a fill in answer as well)
- Who you are looking for/ match preferences
- I’m looking for someone between the ages of…
- How far should be search for your matches? (They allow you to select by distance in miles or by specific states or countries. The recommended selection is within 60 miles of your home location.)
- How important is the distance of your match?
- Compatibility Quiz
We’re not going to post the compatibility quiz questions here because we think it might mess up the process and we want you to get the most out of the eHarmony experience. We can give you the details about how it works, though.
eHarmony will ask you a series of questions about you, how you feel about yourself, what you’re looking for in a partner, and a whole lot more. With each question you will select the level at which you agree with the question or the level at which it best or does not describe you.
It’s not incredibly challenging, though, it will make you think a little about who you are and what sort of matches you are looking for. We highly recommend taking the eHarmony compatibility quiz seriously and really putting some time into your answers.
eHarmony boasts that this is the secret to all of their success and if you’re someone who has been struggling to find that special someone, why not give them a chance to work their magic?
A few sample questions…
How well does this describe you?
- I often do nice things for people
- I get angry easily
- I ask questions in search of information
How often in the past month have you felt…?
How skilled are you at the following things?
- Creating romance in a relationship
- Keeping physically fit
- Finding and taking on challenging activities
The above sample questions are actually nine different questions where you would select a lot, a little, or somewhere in the middle.
There are six sections to the compatibility quiz and it’s probably going to take you at least 15-20 minutes to fill out if not longer if you really want to take your time on it.
The first two sections don’t take very long to fill out. The compatibility quiz takes the bulk of the sign-up time. Again, this should be a positive for you. Out of all the reviews we’ve done, eHarmony’s clear goal of matching up compatible matches is the most evident during the sign-up process. The compatibility questions are all done on a scale of how much something applies to you. Here’s what a few sample question looks like:
Once you get done filling out your compatibility quiz, the experts and the algorithms at eHarmony will go to work. Don’t worry if you can’t finish your sign-up all in one sitting. eHarmony will save everything for you if you need to come back at a later date. You’ll know you’re done when you see this magical screen.
You will be asked to upload a picture to your eHarmony profile either from your computer or from your Facebook account. If you don’t feel like doing this right away, though, you are able to skip this step temporarily.
Are there good, quality matches on eHarmony?
The most important part of any reviews we do of an online dating site is whether or not there are quality matches for you to choose from. If eHarmony didn’t have any members or they were of garbage quality, what’s the point, right?
Well, as you may have already guessed, thanks to eHarmony’s well calculated sign-up process and their aggressive marketing campaigns, the singles available on the site were plentiful and very high quality.
According to eHarmony’s website, millions of people from all walks of life (ages, ethnicities, nationalities, and political and religious beliefs) have used their compatibility system and have successfully found long-term relationships. Specifically, eHarmony markets to and is available in the United States, Canada, Australia, and the United Kingdom.
As we commonly like to do, here’s the bottom line up front. eHarmony’s claim that they have a lot of high-quality members is true.
Matches are presented to you in a grid format on your member dashboard. Above, you’ll see what we saw after we got our account created.
If you notice that all the pictures are blurred, this is because you can only see your matches and their profiles before upgrading to a paid account. All photos will be blurred (which we do on all of our reviews anyways, so thanks for the help eHarmony).
Member Quality Testing
We tested out the matches in a lot of different cities (only in the United States) including big cities and small cities and also with a lot of different parameters. What we found was plentiful. The number of singles on eHarmony is massive, and they all were fully filled out real profiles.
Unlike some online dating sites, eHarmony does a killer job of clearing out any spam or fake profiles that may have somehow slipped through the cracks. Although, we’re not really sure how that could ever happen with their sign-up process.
We actually went back with our test review profile to update our review, and our account had been deleted from the site for not being a real account. While this made a little additional work for us, we were happy to see that eHarmony was quick to review and remove an account that was not active on the site and not a “real” account.
eHarmony does this to protect its existing members from people who might not be completely dedicated to the process or at least haven’t taken that next step yet. Yes, that means people who haven’t paid for an upgraded membership. You are able to see their full profile, though, which allows you to get to know the potential matches eHarmony has found for you.
Here’s what the profile looks like BEFORE you upgrade to a paid account. Notice that you can see all the information about your match except for their photos.
Profile sections include:
On the left-hand side of the page…
- Kids (and whether they want them or not in the future)
- Pets (what they have and also what they like)
On the top of the page…
- Name, location, age, height, ethnicity
- Match Date – this is the date that their system matched the two of you as compatible
- Message, wink, and favorite – These are functions you can use when you’re a member to communicate, flirt, and mark the people that you’re really interested in
In the center of the eHarmony profile page…
- The Two of You Together – This is where eHarmony discusses why their matching algorithm thinks that the two of you would be good together. It also will give percentages on which traits they think you both matched the best on.
- The remainder of the middle of the profile area goes into other information that eHarmony thinks is important for you to know about your potential future partner
On the right side of the page…
- You’ll find some of the things that you also filled out about yourself during the sign-up process:
- 3 best life skills
- 3 Things I’m thankful for
- 5 Things I can’t live without
- How my friends would describe me
The bottom line result of our eHarmony reviews is the site is packed full of high-quality singles who are serious about the online dating process. We did find that most everyone on the site is looking for something serious (marriage eventually) so this is not going to be a great site for anyone who is looking for a quick fling or something super casual. If you’re looking to find someone who could develop into a partner for life, eHarmony is going to be great for you.
Regarding ages of singles, we saw people all over the spectrum. It did look like the mid to late 20s, 30s, 40s, and early 50s were the most prevalent age groups, but there were quite a few singles in the early 20’s bracket and on the “more life experience” side of the bracket as well.
Hands down one of the easiest five-star ratings we’ve ever given an online dating site.
How easy is the site to use?
If there is something that eharmony spent more money on than marketing, it has to be their designers and coders. Their web and app interfaces are some of the smoothest and easiest to use that we’ve seen.
Finding what you’re looking for is a cinch and certainly does not require a computer science degree to figure out. It’s clear they designed eHarmony for everyone to use without pulling their hair out or bashing the computer against the wall.
Your member area has only four different links across the top of the page for you to choose from:
- A drop-down menu that has the following links and information:
- How complete your dating profile is (in percentage form)
- A place to update your match preferences
- Your account settings
Under the activity section of eHarmony, you’ll be able to see any updates that your favorites or matches have made to their profile or new photos they have added. You’ll also be able to see who has visited your profile and what singles are checking you out.
Under the matches tab, you’ll see all of the matches that eHarmony currently has for you. They’re laid out simply in a grid style format with features you can sort with across the top. You’ll also be able to update your match preferences from this screen in case what you’re looking for in a match has changed.
You’ll also be able to look at your favorites, those who have favorite you, and your mutual matches. There is also a section known as “What If” that we will cover in full in the features section of this review below.
Under the messages tab, you’ll find…your messages! We bet you didn’t see that one coming. The layout of the message area is clean and looks similar to how things look on Facebook messenger only a lot cleaner. Again, it’s clear that eHarmony really cares about the user experience down to the last little detail.
The bottom line is that you’re going to have no problems figuring out how to use the basic interface of eHarmony.
eHarmony Guided Communication
One thing that eHarmony really tries to do is make the dating process as easy as possible. One way in which they do this is through their guided communication process. The eHarmony guided communication process is a four-step process for you to get to know potential matches in a “controlled method.” While that might not sound so romantic, it helps you to ease into the process and aims to help the relationship and feeling out process happen much easier.
One thing that we do want to point out before we explain how the process works is that once you are a paying member, you can skip the guided communication process altogether and go straight to sending messages like you would on a traditional dating site.
This is called “Skip to eH Mail” by the site. eHarmony does say in their blog that people tend to make mistakes in the dating process by being too forward or moving too quickly when they skip straight to the eH mail. It’s for this reason that they as well as us suggest that you use the guided communication process and at least give it a chance to work before you go skipping it.
Also, for those of you that are worried about people being able to message you directly without using the process, you have to accept their message and ability to skip the process. If you choose that you only want to go through the guided communication process, your potential match is going to have to respect your wishes and either go through the process or chat with someone else. If they don’t want to go through the process and be patient for you, they probably aren’t the right person for you anyways.
For those of you that do want to use the guided communication process, here’s what it looks like. The four steps are:
Step 1 | Quick Questions
The quick questions are the first step in the guided communication process. What you do is choose from a set of pre-written questions eHarmony has to developed and send those to your potential match. These questions are targeted at asking some of the tougher dating questions as well as some of the more interesting ones in a more “welcoming manner.”
Your potential match is then able to respond by choosing from a set of pre-written responses. Basically, it allows you to start to get to know each other without having to worry about coming up with what to say or how to ask the questions that you really want to ask a match.
The quick question process is free to use without a paid account, so you can start the process prior to deciding if you want to upgrade or not. The one perk that you will get if you do upgrade your account is that you don’t have to use the pre-programmed answers to the questions if you don’t want to.
After they answer your questions (or you answer theirs), eHarmony then lets you respond with your own set of questions. You can ask as many or as few questions as you would like. The process is pretty quick so it’s not really a long drawn out step as long as the person you are messaging with logs on to respond.
We have heard that eHarmony members are typically much more responsive and serious about the relationship process than members of some other comparable sites.
Step 2 | Makes or Breaks
Makes or breaks was one of our favorite parts of the guided communication process as well as the entire eHarmony review. It’s a really cool way for two potential matches to air out what is extremely important for them and what is a deal breaker. According to eHarmony, almost every successful couple that came from the site mentioned being brutally honest during the make or breaks section of the process.
Your “Makes” are the things that are a must have for you in a partner. These are the things that you just can’t live with out and what “makes” a partner a great choice for you. Your “Breaks” are the more important deal breakers. These are the things that you refuse to tolerate in a partner. While it may stink to see qualities that you have on this list, it will save you a lot of time by not pursuing someone who isn’t okay with a particular flaw or personality trait that you might have.
Step 3 | Digging Deeper
The Digging Deeper section of the eHarmony guided communication process is like the Quick Questions section but on steroids. In this step of the process, you can choose to use pre-programmed questions again or you can write your own. These questions are going to go a lot deeper than the initial Quick Questions and really help you to start to get to know your potential match.
Responses are no longer pre-written ones that you can choose from. You’re now able to respond with your own words and really let the other person get to know you. eHarmony recommends answers here in the 5-6 sentence range to really show who you are.
We completely agree with them and also would advise that you take some time on your answers and don’t just try and fly through them. If you’re really serious about finding the love of your life, you can take a few extra minutes to answer the questions that they have deemed are important to them.
Step 4 | eHarmony Mail
eHarmony mail is the plain ole’ messaging that you get with every other online dating site. This is where you are fully on your own, the training wheels are off, and you are no longer being guided.
By this point, you’ll have a pretty good idea of who the person is that you’re talking to so conversation should hopefully flow easily. If it doesn’t, you might not be compatible with that person which is completely okay. Remember, you can skip straight to this step, but neither eHarmony or us recommend that.
Are there any great features?
eHarmony has a lot of great, yet simple, features to help make your online dating experience that much more successful. If you’re someone who loves a million different features, bells, and whistles to keep you busy, you aren’t going to like eHarmony.
During our eHarmony reviews, we found that they care about one thing – helping you find love. This means that they didn’t go overboard with a ton of unnecessary features that just entertain and don’t help to achieve your goal. Let’s take a look at a few of these features.
The Search Feature?
You may notice when you get onto eHarmony that they don’t have a traditional search feature. Nothing like starting the list of features with a feature they don’t have, right? Instead what they do is present matches to you that they think are compatible.
eHarmony really likes to be in the driver’s seat when it comes to helping you pick your matches. Imagine them like your good friend who always wants to play matchmaker, except they are professionals and are really, really good at it. You don’t produce millions of successful long-term relationships just by dumb luck.
You are able to look outside of the matches eHarmony presents you and you are able to search through your matches as well as the matches outside of your preferences. In a sense, this is a search function, but it’s definitely not what you are traditionally used to and not the method they seem to prefer for you to use.
You are also able to update your match preferences which will change who shows up in your match feed. We don’t really recommend doing this just to see more people. Trust the system and explore the matches they give you.
Why does eHarmony have no real search feature? They do this because they want you to trust in their systems and the processes they’ve put in place. Let’s be honest for a minute…if you’re here, you’re obviously in need of some help, and eHarmony wants to make sure that you’re taking it. They have such a high success rate with pairing up perfectly compatible people that we’re totally ok with the fact that they choose to do the searching for you.
Another fun feature we liked during our eHarmony review is the What If? feature. The What If? feature is their swipe type matching system. It’s a system that allows you to jump a bit more into the driver’s seat of finding your match.
They’ll present you with up to 30 different matches a day with a picture and some basic information about the person. You’ll swipe left or right depending on whether you are interested or not.
If you choose someone you like, eHarmony will work to get you matched up with them. It’s a fun system that allows you to see a lot of different faces and potentially see someone special that you might have missed or is not popping up in your match feed.
For those of you that are looking to see a lot more matches every day, this is the feature you’re looking for. It’s like Tinder, but with a lot classier group of people. No offense Tinder users…what we meant to say is a group that is more serious about relationships and not just having a good time.
Free Communication Weekends
For those of you that aren’t quite ready to join eHarmony, they have free communication weekends fairly regularly that will let you use a lot of the features for free. What we recommend is that even if you aren’t planning on joining the site, you should create an account just so you can be ready for one of these weekends.
During the weekend, any member of the site is free to flirt, send questions, or write messages/respond to other singles.
There are a few features that you won’t get access to without upgrading, though. These are the ability to see who visited your profile, the What If? function, and the ability to see other member’s photos. The last one is a bummer, but you’ll still be able to interact and start getting to know other members and see if it’s worth it for you to upgrade and join the site.
If you’d like to learn more or get signed up for the next free communication weekend at eHarmony, we’ve put together a full guide with all of the important information you need to take advantage and make sure you don’t miss out on this awesome feature.
eHarmony’s Compatibility Tab
One of the neatest sections of the member profile area we found during our eHarmony review is the compatibility tab. eHarmony matches you with other members based on 15 different traits. If you click to the compatibility tab of a member’s profile, it will tell you exactly what percent they think you match based on those traits.
If you’re looking for someone that matches you strongly in some characteristics, you’re going to like playing around with this tab. Also, if you are a data nerd you’ll love it to.
Here are the 15 characteristics that you’ll see when you click to this section along with the definition eHarmony provides for each
- The drive to understand, respect and accommodate differences of opinion.
- Your tendency to feel and show your love with partners.
- Being kind, sympathetic, cooperative, warm and considerate.
- How important it is for you to help others.
- Being energetic, athletic and keeping physically fit.
- Being diligent and organized as opposed to easy-going and disorderly.
- Emotional Intimacy
- Feeling comfortable sharing personal thoughts and feelings with others.
- How important you feel it is to only have one partner at a time.
- Enjoying large groups of people and being the center of attention.
- How clever and intelligent you think you are.
- Physical Intimacy
- The level of importance placed on the physical aspect of a relationship.
- Relationship Values
- The importance you place on having a happy, healthy relationship.
- Religious Values
- How important religion and religious values are in your daily life.
- How important romance and closeness are to you in a relationship.
- Social Values
- The importance you place in having friends.
Tell me about the customer support.
eHarmony has an extensive FAQ section that can be located from the bottom footer of the website. From our review, they look to have answers to almost any common question we could think of. What we did take a while to find was how to contact them with any other questions not covered.
If you click on a question and scroll to the bottom, you’ll find an email and phone support option. We would have liked to see these more prominently posted somewhere, but it’s clear they are trying to get people to use the FAQ support first. So, if you need help, go the FAQ section, click on a question and scroll to the bottom. You’ll see the link for email support.
Oh, and if you want the phone number, we got you 🙂
8 A.M. to 5 P.M. PT, Monday – Saturday
Price | How much does eHarmony cost?
Here’s a look at exactly what it costs to get a membership with eHarmony. In the past, there were different types of memberships that offered different levels of service. Now, though, all of the memberships offer the same features, including the read receipts and the new video features!
eHarmony Membership CostPrices accurate as of Sept. 16, 2020
|Membership Type||Membership Length||Membership Cost|
|Premium Light||6 Months||$65.90 per month|
|Premium Plus||12 Months||$45.90 per month|
|Premium Extra||24 Months||$35.90 per month|
Is eHarmony worth it?
The bottom line of our eHarmony review is that it is one of the best online dating sites we’ve seen out there. While it is a little pricier than some of the other options, it is completely worth it. The features and the quality of the overall experience far outweigh the few extra bucks the membership costs.
Additionally, if you’re serious about finding someone to spend the rest of your life with, that might be worth a few extra bucks.
If you’re someone who is looking for a casual fling, eHarmony is not going to be worth it for you. You’re going to have a big headache running into people that are frustrated with your relationship goals. If you’re someone that is serious about finding love and something long-term and lasting, then eHarmony is certainly going to be worth it for you. You’re going to LOVE it.
What is the success rate of eHarmony?
According to reports, 71% of women and 69% of men meet their spouse on eHarmony within a year of joining. Does this mean you’ll have the same success rate? It depends on how active a user you are, whether you fill out your profile and upload pictures, and how much time you dedicate to sending messages and responding to messages from other eHarmony members.
How long does eHarmony take to work?
The speed you fill out your sign-up questionnaire and how active of a user you are will have a big effect on how long things take to work. Unlike some dating sites that turn you lose to the full list of singles, eHarmony follows a more structured approach. This means you may see options slower, but the quality of options will be better, and you should get better results.
Does eHarmony have fake profiles?
eHarmony has a dedicated security team that works around the clock to remove and weed out any fake profiles that might try and make it onto the site. Obviously, there will be some that slip through the cracks, but because of the intricate and in-depth sign-up process, there are fewer fake profiles at eHarmony than at other dating sites.
Can I get my money back if I am not satisfied with eHarmony?
eHarmony offers their eHarmony guarantee, which does not give you a refund, but it does give you three months of free service if you don’t find anyone special in the first three months. Be aware there are levels of interactivity you must meet in order to qualify. Details are spelled out in the link above.
Can you cancel eHarmony after a month?
You’re able to cancel your eHarmony dating account at any time. However, you won’t get a refund, and your account will stay active for the duration of the time you paid for. You won’t have to pay ever again, though, once you cancel.
Does eHarmony have a free trial?
Yes! The eHarmony free trial is available to daters anywhere around the globe. You’ll get unlimited time to upload profile photos, fill out your information, complete the matching tests and questionnaires, see other singles, and get acquainted with the software
How much is a one-month subscription to eHarmony?
The current cost of a one-month membership at eHarmony is $69.60. This does require a 6-month membership commitment. To see the full list of pricing and available options, check out our up-to-date- eHarmony cost page.
Is eHarmony dating site free?
You’ll be able to sign up for a free trial to eHarmony through the links at the top and bottom of this page. For full access, though, you will need to pay for an upgraded membership.
Does eHarmony have an app?
Yes! eHarmony has a fully functional dating app available for iOS (iPhone) and Android users. The apps can be downloaded through the free trial links on this page or through your device’s app store.
Does eHarmony still exist?
Yes! eHarmony was founded about two decades ago in 2000. eHarmony is still alive and well, with over 2.3 million messages being sent between prospective singles every week. Currently, the site has 51% men and 49% women.
Does eHarmony really work?
According to eHarmony, over 2 million people have found love through the website and app. If you ask us, those are great enough success rates to say eHarmony really works.
How long has eHarmony been around?
eHarmony was founded in 2000 in Pasadena, California. The dating site has now been around for over two decades!
Written By: Jason Lee
Jason is a U.S.-based freelance writer with a passion for writing about online dating, relationships, banking, tech, personal growth, healthcare, and personal finance. As a business owner, relationship strategist, dating coach, and officer in the U.S. military, Jason enjoys sharing his unique knowledge base and skill sets with the rest of the world. Follow Jason on Facebook here.